Privacy Policy

This Privacy Policy applies to Hardwick Hall Hotel, and outlines how we collect, use, store, and protect your personal information when you interact with our website.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy explains what data we collect, how we use it, and your rights in relation to your information.

1. Information We Collect

When you visit our website or interact with us, we may collect personal data that you provide voluntarily, such as your name, email address, phone number, and any other information you submit through forms or correspondence. We may also collect technical data such as your IP address, browser type, operating system, and details about your visit, including pages viewed and time spent on the site.

2. How We Use Your Information

Your information is used to respond to enquiries, provide the services you request, improve our website, and, where applicable, send marketing communications if you have opted in. We may also use your information to comply with legal obligations or to protect our legal rights.

3. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

• Your consent

• The performance of a contract

• Compliance with a legal obligation

• Our legitimate interests (such as improving our services and communicating with clients)

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

5. Sharing Your Data

We do not sell your personal data. Your data may be shared with trusted third parties who assist in operating our website or delivering our services, but only to the extent necessary and with appropriate safeguards in place. This includes hosting providers, CRM platforms, and professional advisers such as accountants or legal consultants.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. While no system is completely secure, we regularly review and update our security practices.

7. Your Rights

Under UK data protection law, you have rights including:

• The right to access the personal data we hold about you

• The right to correct inaccurate or incomplete data

• The right to request erasure of your data in certain circumstances

• The right to restrict or object to processing

• The right to data portability where applicable

To exercise any of your rights, please contact us using the details on our website.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand how visitors interact with our website. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated revision date. We recommend reviewing this page periodically to stay informed about how we are protecting your data.

11. Contact

If you have any questions or concerns about this Privacy Policy or the way your personal data is handled, please contact us via the details provided on our website.